Frequent questions

I can’t communicate with ASTRO NOVA CITY, ASTRO UNO or DATA LOG from my mobile phone

There are some models of mobile telephones and tables on the market that may experience problems when communicating with ASTRO NOVA CITY, ASTRO UNO or DATA LOG devices (with built-in Bluetooth or using a BLUETOOTH DONGLE).

IMPORTANT: Check that the mobile telephone or tablet has one of these versions installed: Apple (iPhone 4S or higher, IPad 3 or higher), Android (version 4.3 or higher and devices compatible with Bluetooth 4.0 LE).

Below are the steps to follow if the application displays an error message:

  1. Check that the Bluetooth dongle version is V 2.0.
  2. Delete the application from your mobile telephone and download the latest version.
  3. Disconnect the power from the device and completely close the application.
  4. Reconnect the power to the device, open the application and read the device from the application, clicking on the icon:
    I can’t communicate with ASTRO NOVA CITY, ASTRO UNO or DATA LOG from my mobile phone

Message: No device has been found
Reason: There is no communication with the device
Solution: Follow steps 1, 2, 3, and 4

Message: ORBIS ANC XXX has rejected the pairing
Reason: There is no communication with the device
Solution: Follow steps 1, 2, 3, and 4

Message: It could not be paired because the PIN is incorrect
Reason: The mobile telephone is requesting a PIN code from the device to enable Bluetooth communication
Solution: Deactivate PIN request on your mobile telephone for Bluetooth connections. Check that the option “visible to other devices” is activated on your mobile telephone

Message: Incompatible version; application must be updated
Reason: Identifies that the device or profile version that it is trying to read is incompatible with the application version
Solution: Follow steps 1, 2, 3, and 4

Message: This profile is not compatible with the device. Please read the profile directly from the device
Reason: This error appears when you try to send a profile to a device with a different version
Solution: First read the device from the application, modify the program (if necessary) and resend it to the device

Some models of mobile telephones do not allow you to connect to devices without having paired them first or having linked them from the mobile telephone menu Bluetooth/pair or link.

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